My Domain Is Not Loading — What Should I Check?

Domain Troubleshooting Checklist

If your domain is not loading, check these common causes before opening a support ticket.

1. Domain status: Confirm that the domain registration has not expired.
2. Nameservers: Verify that the domain uses the correct nameservers.
3. DNS records: Check that the main domain points to the correct hosting server.
4. DNS propagation: Recent DNS changes may still be propagating.
5. Hosting status: Confirm that your hosting service is active.
6. Website files: Verify that your website files exist in the correct document root.
7. SSL: If only HTTPS fails, the issue may be related to the SSL certificate rather than DNS.

Still not working?

Open a GilServer support ticket and include the affected domain, the error you see, and any DNS changes you recently made. This helps our support team investigate faster.